Privacy Policy

Our Commitment to Privacy

At GoTogether, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Islamic travel platform.

We understand that Islamic travel, particularly Hajj and Umrah, involves deeply personal spiritual journeys, and we handle your data with the utmost care and respect.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and contact details
• Passport information and travel documentation
• Payment and billing information
• Emergency contact information
• Dietary requirements and medical information (when necessary)
• Travel preferences and religious observance needs

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, clickstreams)
• Location data (when you enable location services)
• Cookies and tracking technologies data

Information from Religious Leaders

If you book through a religious leader on our platform, they may share additional information about your spiritual journey and any special accommodations needed.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your travel bookings and payments
• Facilitating communication with your chosen religious guide
• Providing customer support and responding to your inquiries
• Sending booking confirmations, travel updates, and important notices
• Complying with visa and travel documentation requirements
• Ensuring safety and security during your journey
• Improving our services and platform functionality
• Sending relevant Islamic travel content and updates (with your consent)

Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contract Performance: To fulfill our travel services agreement with you
• Legitimate Interest: To improve our services and ensure platform security
• Legal Compliance: To comply with visa, travel, and financial regulations
• Consent: For marketing communications and optional services

How We Share Your Information

We may share your information with:

• Religious Leaders: Your chosen guide to facilitate your journey
• Service Providers: Hotels, airlines, and travel service partners
• Payment Processors: Secure payment processing partners
• Government Authorities: For visa processing and legal compliance
• Emergency Contacts: In case of medical or travel emergencies

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure data storage with encrypted databases
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for staff
• Compliance with PCI DSS standards for payment data
• Regular data backups and disaster recovery procedures

International Data Transfers

Given the international nature of Islamic travel, your data may be processed in Saudi Arabia, the United States, and other countries where our service providers operate. We ensure adequate protection through appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal data (subject to legal requirements)
• Restrict: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Opt out of certain types of data processing
• Withdraw Consent: Remove consent for optional data processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Generally:

• Travel booking data: 7 years (for legal and tax compliance)
• Account information: Until account deletion is requested
• Marketing data: Until you withdraw consent
• Support communications: 3 years

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant content and advertisements

You can control cookies through your browser settings, though disabling some cookies may affect platform functionality.

Children's Privacy

Our services are not directed to children under 13. If you are under 18, you may only use our platform with parental consent and supervision. For family Hajj or Umrah trips, parents or guardians are responsible for providing consent and managing bookings for minors.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent platform notices.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: